Support
How to reach VYTONX LLC about KEVOQ, and what to include so we can help quickly.
VYTONX LLC · Version 1.0 · Effective 2026-09-10
Getting help
Email support@kevoq.com. We read every message. We are a small team and do not publish a guaranteed response time, so we would rather not imply one — if something is urgent, say so in the subject line and we will treat it that way.
It helps us if you include:
- The email address you sign in with, and your workspace name.
- What you expected to happen, and what happened instead.
- Roughly when it happened, and your time zone.
- A screenshot, if the problem is something you can see.
Please do not send passwords, verification codes, or a customer's personal details in a support message. We will never ask for your password.
Privacy and data requests
Requests about personal data — a copy, a correction, or removal — go to privacy@kevoq.com.
If you are a customer of a business that uses KEVOQ and you want your data removed, that business holds your data and is the fastest route. Write to them first; write to us if you cannot reach them, and we will route your request.
Business owners can export or erase a customer's data themselves, from the customer's record in the product, without contacting us.
Reporting a security problem
Send security reports to privacy@kevoq.com. Please give us enough detail to reproduce the issue, and time to fix it before disclosing it publicly. We will confirm we have received your report and tell you when it is resolved.
When something is broken for everyone
We do not yet publish a status page. If the service is unavailable, email support and we will tell you what we know and when we expect it back.